System Alignment FAQs

NO. Your account number(s), Member ID (and/or Group Member ID) will not change.

Yes. Unfortunately, we are unable to include your Interac e-Transfer account details in the system alignment. We strongly recommend you back up all your account details and contacts information to re-setup after the alignment. e-Transfer features will be disablle over a few days, starting February 23rd. Please click here for a full schedule of impacts and a checklist of what you can do to keep things working well after the alignment.

Yes. Unfortunately, your transaction history on your accounts' "Account Activity" section will be lost. While transactions can still be viewed via statements, you may want to make copies of your transaction history for future reference or ask your branch for a copy of your transaction history.

After the system alignment, the only change to your login process will be that you will now only be able to login to online banking from the East Coast Credit Union website. The Lahave River CU and Provincial Government Employees CU websites will no longer be accessible.

You will continue to use the same Member ID (or Group Member Login ID) and your Personal Access Code (PAC) to log in.

After system alignment, you will be able to access your accounts using the East Coast Credit Union mobile app. Please download the app from the app store.

You will need to use your existing Member ID (or Group Member Login ID) and Personal Access Code (PAC) to log in, and reset your 2 step verification with text or email. It is strongly recommended that you set up your biometrics login to bypass the 2 step verification process.

For security purposes, if you have made three unsuccessful attempts to log into online or mobile banking, your account will be locked until 11:15 am the following day. Once the lockout period expires, please contacting us or visiting your nearest branch to confirm your details before attempting to log in again.

Yes, you can easily rename your accounts by visiting the "My Accounts Dashboard," where you'll see all your accounts listed under your profile. To rename an account, simply click on the three dots under the "Actions" column, and select "Rename Account" from the dropdown menu.

Your statements during the month of our system upgrades will be delivered in two documents: one summarizing the final transactions withing the old system and a second summarizing the transactions within the new system.

Yes, you can link and view your East Coast (Collabria) credit card to the bottom of the Account Summary screen in online banking. Click on the three dots in the top right corner of the section and follow the steps.

Small Business Banking is not new to East Coast Credit Union, but it will be a new feature for members of the former LaHave River Credit Union and Provincial Government Employees Credit Union. Small Business Banking gives you easy access to tools and services that help manage your business. Want to learn more? Call us at 1-866-230-7700.