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Monday & Tuesday: 9am - 6pm
Wednesday: 10am - 6pm
Thursday & Friday: 9am - 6pm


Toll-free: 1-866-230-7700
After hours: 1-888-CREDIT-U(273-3488)

Other ways to get in touch

Email us

Drop us a line and we’ll get back to you within one business day.

Book an appointment

Connect with us how, where and when you want, even by video.

Visit us

Pop by your local branch so that we can talk face-to-face.

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Coad-e is here!

Introducing, Coad-e!

We're thrilled to introduce our newest team member, Coad-e. Coad-e is our AI Advisor who can answer any questions you have on our website, 24/7. You can find Coad-e in the bottom right corner of every page. They can help you find solutions on many topics, such as:

  • Product solutions
  • Finding a branch
  • Booking an appointment
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Update your contact information

Change happens!

You move into a new house, get a new cell phone number, or no longer have a land line in your home, or maybe you changed your email address.

How can we help?

Here are some of the things we can help with

We bring the branch experience to you with our email, phone, and video capabilities.

Pay your monthly bills

Wish you could pay your bills from the comfort of home? Our experts can show you how, or even do it for you when you connect over the phone or on a video call.

Set up online and mobile banking

Need a hand with online or mobile banking? Our experts are here to help you get started. Enjoy one of the most convenient ways to bank with us.

Connect to our advisors

No matter what kind of financial advice you’re looking for, we have a specialist who can help. Get connected easily through phone or video call.

Have specific needs?

We’ve got you covered

Lost your credit card? Forgot your PIN? Need to update your address? It’s all good. We’re here to help sort out your issues and provide the support you need.

Credit card support

A lost or stolen credit card doesn’t mean all is lost. With round-the-clock fraud monitoring and protection services and online access to your account info, we can sort things out. Fast.

Call toll-free: 1-855-341-4643

Outside North America: 1-647-252-9564

Debit card support

With Lock’N’Block, you can lose your debit card without losing your shirt. Learn how to protect yourself from fraud by locking your card or blocking specific transaction types, with just one click.

Call toll-free: 1-888-277-1043

Online banking technical support

There’s nothing worse than not being able to access your accounts online. Our tech support experts are available to help you connect with ease and keep your issues to a minimum.

Call toll-free: 1-866-230-7700


Book an appointment with us


Book an appointment with us

From day-to-day banking to life’s big events, we’re here to answer your questions and put your mind at ease. Book an appointment where, when, and how you want to discuss:

  • Opening a personal or business account
  • Applying for a mortgage or loan
  • Getting a financial check-up
  • And more

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Personal finance advisors

Talk to a personal advisor

No matter where you are on your financial journey, it pays to talk to an advisor. From day-to-day banking to investments to retirment planning, our personal advisors are here to help you make the right choices.

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Business finance advisors

Talk to a business advisor

With your success as their priority, our business advisors work closely to help you open the right accounts, secure loans and financing, and more. Just reach out using one of the methods above to get started.

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