Our online banking system is safeguarded with the best security available in a commercial environment, ensuring that your information is protected while data is transmitted between your computer and our banking server.
Internet encryption protects your information while it is in transit between your computer and our systems. Encryption ensures that data cannot be read or altered because the information is scrambled. Our online banking website uses a 128-bit SSL, encrypting both request and response transactions, through a secure connection. To establish a secure connection, verify that the prefix of our website address in your browser reads 'https' (and not simply 'http'). All the browsers we support meet this requirement. If yours doesn't, please download the appropriate encryption support from your browser's supplier.
Your accounts can only be accessed by providing the correct login credentials and Personal Access Code (PAC), which only you know. Our employees never know these details and will never ask you to provide them with this information.
The first time you log in to your online banking account, you will be asked to choose from a list of security questions and answers. Be sure to pick questions with answers that are not easy to guess. Use ones that only you know. If you have a joint account, the questions and answers for both users must coincide. You can register your home or personal computer so that you will not have to answer a security question every time you log in. However, when you log in to your account from another machine, we will ask one of the security questions to confirm your identity.
For security reasons, we track the number of login attempts used to access your online banking. After a number of incorrect attempts to provide the correct PAC or answers to security questions, your online access will be immediately disabled. To regain access, please call our customer service representatives.
In the unlikely event you experience a loss resulting from a transaction through an online banking, that you did not authorize, we offer an Online Banking Security Guarantee for account losses provided you have met your security responsibilities.
We've made a commitment to keep your online transactions as safe as possible. The safeguards we’ve put in place to protect the security, privacy and integrity of your information during transactions include:
You are automatically covered by the Online Banking Security Guarantee provided you meet your security responsibilities in the member agreements you have with us.
The following documents address your responsibilities, and procedures for addressing unauthorized transactions:
You play a vital role in protecting your security when using online banking on a computer, mobile device or tablet. While we implement safeguards to protect the security, privacy and integrity of your information, there are important safeguards that you should take to help protect your information and prevent loss:
We are not responsible for losses resulting from your failure to meet your security responsibilities. For example, where you:
Be sure to check your account(s) on a regular basis to verify that you authorized the transactions that are shown. This can be done through statements you receive online or by mail, or by checking your transaction information.
If you think there has been inappropriate activity in your account, you must notify us immediately at 1-866-230-7700 or firstname.lastname@example.org. Please ensure that when you contact us, if it is by email, you only send contact information and a brief description of the issue. Please do not include account numbers. We will follow up with you to determine the details of the activity and to fully investigate the matter.