Account Security

Two Step Verification Security Enhancement

Two step verification (2SV) is a security technology that protects your account beyond just the username and password. It requires a second step to verify a user's identity to gain access to online banking; a verification code.

Starting in February of 2023, your online banking login requires a verification code with each login. The code will be delivered to the email or mobile phone number you added when you registered for 2 step verification.

The verification screen will tell you whether the code has been sent to your email or cell phone. Once you enter the code, you will be brought into your account.

If you have questions or need assistance, please call 1-866-230-7700.

Other ways to secure your account

Online Banking Alerts

By setting up online banking alerts, you will receive automatic alerts by text or email when certain activities are recorded on your account. This will ensure you are the first to know if any suspicious activity or transactions occur.

Autodeposit for e-transfers

Register for Autodeposit. This will make sending money on the e-transfer service more secure as any transactions flagged for autodeposit will be automatically deposited without requiring additional security questions.

Lock‘N’Block

Worried about theft or lost your debit card? You can temporarily lock it using Lock’N’Block. This online banking feature allows you to lock your debit card or block transactions. Lock‘N’Block makes it easier and faster for you to protect your accounts, as you will no longer have to call your branch to lock your credit union debit card if it’s lost or stolen.

Frequently asked questions

I tried to access my online banking but it’s asking me to take another step. Is there a problem with my account?

There is no problem with your account. We have introduced an enhancement to our log-in process, called multi-factor authentication as an added level of security to all member accounts.

What do I have to do to access my account?

Log into online banking as you normally do. A message will pop up that indicates a code was sent to your email or mobile phone, and you will enter this code in the message box in online banking.

Why do I have to enter a code every time I log in?

We care very much about your personal information and account safety. By adding this extra step, we are adding another layer of protection.

If you have questions, please contact us at eastcoast@creditu.ca or 1-866-230-7700.