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Member Surveys

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    Help us do better


    We want you to have a positive experience with us because we care about helping you achieve your goals! When you take the time to tell us how we’re doing, we listen and want to do what we can to make your experience with us a great one.


    Recent Surveys

    Member Feedback Survey

    Each month, through our partners at ANDX, members are surveyed by email about their experiences banking with East Coast Credit Union.  Our member feedback survey gives you the opportunity to let us know how we are doing and helps us to improve our products and services and the level of service we provide.

    We also ask about your willingness to recommend East Coast Credit Union to others. From this we derive our NPS (net promoter score) which helps us understand member loyalty. Results are shared each year in our annual report.

    If your experience is anything less than a 10, let us know, we want to make your banking experience exceptional.

    If you have questions, please contact: 1-866-230-7700.

    Community Impact Survey

    At East Coast Credit Union, making a positive community impact and empowering our members and staff to drive meaningful change is at the heart of our business. Our member's feedback is vital in shaping our initiatives and informing our focus.

    The next Community Impact Survey will take place during September 2024 and will be managed by East Coast Credit Union.


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