About Online Banking

You and Online Banking

As a member of East Coast Credit Union, you play an important role in protecting your personal and financial information when banking online. You can help maximize the security of your online banking activities and protect yourself against identity theft and other online fraud schemes by following safe online banking practices and by not disclosing your online banking security login information.

If you have any questions or concerns, we are here to help. Please contact us at:
1-866-230-7700 or email eastcoast@creditu.ca.
1-888-273-3488: 24-hour Online Banking Technical Support

RSA Increased Authentication: working to better protect our members

East Coast Credit Union has implemented RSA increased Authentication features to provide more security to the login process. These features provide members with an additional layer of protection. If you are new to online banking, please login to set up the new security features. If you are an active user of online banking, this increased authentication should already be in place.
On December 5, 2018 at 5:00 a.m. a slight modification will be applied to RSA Increased Authentication which will improve member protection against malicious actors that are walking away from the login session when presented with a challenge question. Within Increased Authentication, answering the challenge questions incorrectly three times will lock the account, requiring members to contact the financial institution to unlock the account. Currently, walking away from a challenge question (being presented one and not answering) does not affect this counter. After this change, however, walkaways will be included in the counter.

Your credit union goes to great lengths to protect your confidential financial information and to help ensure your personal information is secure. Click here for more information. To sign-up for online banking please stop by the credit union for more information.


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