Pension Support

If you are a senior and are worried about accessing your Canada Pension Plan and Old Age Security payments, we are here to help you.

We will continue to support you and help you access your funds. Here is how we are helping our senior members:

  • For your safety, we recommend conducting your daily banking from home if at all possible.
  • Please contact a member of our team by phone, they will walk you through using our online and telephone banking services. Our Member Advice Centre team can also assist you with your banking needs including balance inquiries, transfers, bill payments and more.
    • Please call 1-866-230-7700 or email
    • Due to higher than normal call volumes, you may wish to leave a message. But rest assured, your call will be returned before the end of the day.
    • Our ATMs are available for 24/7 to conduct your daily banking including deposits, withdrawals, bill payments and viewing account balances.


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