Pandemic Payment Relief Program

In challenging times, it is important that we support one another. East Coast Credit Union has implemented a payment relief program to support our members who are experiencing financial hardship as a result of COVID-19. The support will include up to six-month payment deferrals where members will not be required to make regular payments on mortgages and term loans.

We will work directly with members who have been impacted on a case-by-case basis to help identify ways to ease the financial stress associated with COVID-19.

Info for Individuals

  • Mortgages
    • Members holding residential mortgages with East Coast Credit Union may be eligible for a deferral of payments for up to six-months.
  • Term Loans
    • East Coast Credit Union Members with personal term loans may be eligible for a deferral of payments for up to six-months.
  • Lines of Credit
    • Lines of credit and increases to personal lines of credit are available on an individual member basis.
    • An Emergency Line of Credit may be available to members who hold existing mortgages with East Coast Credit Union.

Info for Businesses

  • Business members may be eligible for a deferral on their line of credit, loan and mortgage payments for up to six-months.

Business members, please contact your Business Services Manager to learn more about how we can help.

Contact Us

As all locations are currently experiencing higher than normal call volumes, we encourage you to fill out our Financial Relief Request form. Once the form is submitted, a member of our team will reach out to discuss payment relief options for you or your business as soon as possible.

If you have been directly impacted by COVID-19 and are facing financial challenges, you can also reach out to us directly by contacting us toll-free at 1-866-230-7700 or email


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