Branch Network Hours

Change to Port Hood Branch Hours

As of Monday, February 28th, the hours at our Port Hood branch have changed to the following:

Monday, Wednesday & Friday: 10am to 5pm
Tuesday & Thursday: Closed

Current Branch Hours:

Branches located in Cape Breton and Havre Boucher (excluding L'Ardoise & Port Hood)
Monday - Friday: 10am to 5pm

L'Ardoise & Port Hood Branches:
Monday, Wednesday & Friday: 10am to 5pm

Bergengren Branch:
Monday - Thursday: 10am to 5:00pm
Friday: 10am to 8pm

St. Andrews & New Glasgow Branches:
Monday - Wednesday: 10am to 5:00pm
Thursday: 10am to 6pm
Friday: 10am to 5pm

Branches located in HRM (excluding DT Halifax):
Monday - Wednesday & Friday: 10am to 5pm
Thursday: 10am to 6pm

Downtown Halifax Branches:
Teller service: Monday - Friday: 10am to 3pm
Member appointments: Monday - Friday: 9am to 4pm

Our staff will work regular hours (9am - 5pm) to support our members needs by phone, digitally or by appointment. We encourage members to access their everyday banking by phone, online, mobile app or at our ATM's.

Contact Us:

You can also contact our Member Advice Center. Our Member Advice Centre offers a convenient way to complete your daily banking transactions from the comfort of your home.

  • Toll-free: 1-866-230-7700 (Monday & Tuesday: 9am-5pm, Wednesday: 10am-5pm, Thursday & Friday: 9am - 6pm)
  • Email:
  • For assistance after hours please contact Sonoma Online Technical Support at 1-888-273-3488 or email Sonoma Online Technical Support.

For a full listing of our partners contact information, please click here.

Our Member Advice Center Team

You might be wondering who you are talking to when you call our toll-free number. Each time you call you are connected with a trusted member of the East Coast CU team! They are staff members who have worked directly out of our local branches and may have served you in person in the past. They are ready to help you with your everyday banking needs over the phone or by email.

For many of you this may be your first time taking care of your financial business over the phone, but we would like to assure you that we are connecting you with a knowledgeable and trusted employee each and every time you call.

We will work with you to provide flexible solutions to help you manage your personal finances and businesses through this challenging time. We will continue to review our branch network and be proactive in our efforts to protect our communities and would like to thank you for your support.