COVID-19 Update

Mask policy

Masks are welcomed, but no longer required.

All our branches follow the Nova Scotia Public Health protocols. Therefore, effective Monday, March 21, 2022, masks are no longer mandatory to enter any of our branches. We are mask-friendly, however, which means you are free to wear a mask and follow other measures such as physical distancing when you visit us. Please advise if would like our staff to do the same while serving you. Your health and safety is important to us and we will take every resaonable precaution to ensure your comfort. 


We're here to help

Taking care of your finances from the comfort of your own home has never been more accessible and we’re here to help! We will work with you to provide flexible solutions to take care of your personal or business finances through our digital platforms. Here are a few ways you can access you everyday banking needs digitally:

  • Using our mobile app
  • Accessing online banking through our website
  • Calling or emailing our member advice center
    1-866-230-7700
    eastcoast@creditu.ca

You might be wondering who you are talking to when you call our toll-free number. Each time you call you are connected with a trusted member of the East Coast team! These are staff members who have worked in local branches and may have served you in-person in the past. They are ready to help you with your everyday banking needs over the phone or by email.

We would like to assure you that we are connecting you with a knowledgeable and trusted employee each and every time you call. Using our 1-866-230-7700 toll-free number, or emailing us at eastcoast@creditu.ca, helps you do your banking from the comfort of your own home while also keeping you and your community safe.

CEBA

The Canada Emergency Business Account (CEBA) was made available by the Government of Canada and Export Development Canada (EDC) to support businesses and non-profits adversely affected by COVID-19. Applications for the CEBA loans are no longer being accepted as of July 1, 2021, but we are continuing to provide support to members with funded and outstanding CEBA loans. Learn more.


New to digital banking?

You can also access your account 24/7 through our East Coast Credit Union mobile app and online banking. Online banking and our mobile app offers you a safe, secure and easy way to complete your day-to-day banking needs such as:

  • Check account balances
  • View recent transactions
  • Make bill payments
  • Send Interac e-Transfers®
  • Transfer money between your accounts
  • Deposit cheques

Please click here to sign in to your online banking account. If you are not currently registered for online banking you can sign up for access here. Or you can call our toll-free number 1-866-230-7700 and a member of our team would be happy to assist you with this.

Here are How-To Videos and Guides to help:

Mobile Banking App: A short video about our mobile app and how easy it is to access your finances online.
Online Access: An overview of online banking and how to access to your account 24/7.
Deposit Anywhere: An instructional breakdown on how to make a cheque deposit anywhere at any time.
Digital Banking Guide: Step-by-step guide to walk you through online banking and our mobile app.


Note: The health and safety of our staff, members, and visitors is our top priority. We kindly ask that you do not come into our office if you are experiencing flu-like symptoms, have travelled outside of Canada (including the US) in the last 14 days, or you know or suspect you have been in close contact with someone who has been diagnosed with COVID-19.

We would be pleased to connect with you by email, phone or video conference. Thank you for your understanding and cooperation.

We also want to assure you that we are taking additional precautions to keep our branches clean including implementing deeper cleaning procedures and providing additional hand sanitizer. We are actively monitoring the situation and will take guidance from public health authorities as we look to keeping you informed.

For more information on COVID-19, please visit the following websites:

Nova Scotia’s Public Health

World Health Organization (WHO)

Government Travel Advice and Advisories


Please click here for a list of Frequently Asked Questions.

Thank you for your business and continued trust. Please continue to visit this page for further updates as they become available.