COVID-19 Update

Your health and safety is important to us

The health and safety of our members, employees, families and communities are our top concern. We are pleased to serve our members in-branch but continue to encourage our members to perform their everyday banking online or at an ATM, where possible. Staff can also assist members at an ATM during these hours if needed.

The East Coast Credit Union team continues to work regular hours to support our members by phone and digitally. We encourage members to access their everyday banking by phone, online, mobile app and at an ATM. If you are unable to do so, please contact us for assistance. 

Toll-free: 1-866-230-7700 (Monday & Tuesday: 9am-5pm, Wednesday: 10am-5pm, Thursday & Friday: 9am - 6pm)

Mandatory Masks

Effective July 31st, 2020, under the direction of the Nova Scotia government, face masks are required to be worn in branch to help ensure everyone's safety.

In addition to the mandatory mask requirement, we continue to follow the recommended Nova Scotia Public Health protocols to keep our branches clean including frequent disinfecting of high-touch surfaces, implementing deeper cleaning procedures and providing hand sanitizer.

Thank you for your understanding.

A Message from our CEO

Please click here for a message from our CEO, Ken Shea.

Changes to our Branch Network Hours

We have made temporary changes to our branch network. Please click here for more information.

We encourage members to access their everyday banking by phone, online, mobile app and at an ATM. For any inquiries you can also reach us here:

For a full listing of our partners contact information, please click here.

Pension Support

We are here to help our senior members access their Canada Pension Plan and Old Age Security payments. Please click here for more information.

Digital Banking Options

You can also access your account 24/7 through our East Coast Credit Union mobile app and online banking. Online banking and our mobile app offers you a safe, secure and easy way to complete your day-to-day banking needs such as:

  • Check account balances
  • View recent transactions
  • Make bill payments
  • Send an Interac e-Transfer®
  • Transfer money between your accounts
  • Deposit cheques

Please click here to sign in to your online banking account. If you are not currently registered for online banking you can sign up for access here. Or you can call our toll-free number 1-866-230-7700 and a member of our team would be happy to assist you with this.

New to online options? Here are How-To Videos and Guides to help:

Mobile Banking App: A short video about our mobile app and how easy it is to access your finances online.
Online Access: An overview of online banking and how to access to your account 24/7.
Deposit Anywhere: An instructional breakdown on how to make a cheque deposit anywhere at any time.
Digital Banking Guide: Step-by-step guide to walk you through online banking and our mobile app.

Note: The health and safety of our people, clients and visitors is our top priority. We kindly ask that you do not come into our office if you are experiencing flu-like symptoms; you have travelled outside of Canada (including the US) in the last 14 days; or you know or suspect you have been in close contact with someone who has been diagnosed with COVID-19. We would be pleased to connect with you by email, phone or video conference. Thank you for your understanding and cooperation.

We also want to assure you that we are taking additional precautions to keep our branches clean including implementing deeper cleaning procedures and providing additional hand sanitizer. We are actively monitoring the situation and will take guidance from public health authorities as we look to keeping you informed.

For more information on COVID-19, please visit the following websites:

Nova Scotia’s Public Health

World Health Organization (WHO)

Government Travel Advice and Advisories

Please click here for a list of Frequently Asked Questions.

Thank you for your business and continued trust. Please continue to visit this page for further updates as they become available.